What Does Operational Excellence Mean to My Business?
Many businesses find themselves succeeding in spite of themselves. Business moves forward from day-to-day and money seems to role in. The question one might ask here is quite simple. Is the business operating at it fullest capacity? Is it making the most profit it can? Is it reaching maximum growth potential? Can it weather chaotic change and competitive threat and still remain viable? If these questions can’t be answered with certainty and concrete certitude, then it is safe to say that this potential is not achieving operational excellence in any way shape or form. A company so adrift is at significant risk.
According to Wikipedia, “Operational Excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.” Strategic Pathfinders Group takes that notion and drives it to the bottom line. Aligning processes, staff and business objectives is the starting point. Operational Excellence defines the framework of success so that the business can navigate the stormy waters or corporate change, stay afloat and thrive. SPG will help you master your business, control your changing environment and get it on the strategic path to success. Reaching operational excellence begins with:
- Setting goals and objectives for the business.
- Defining roles for management and staff.
- Tracking and managing expenses including where they go and what they are incurred for.
- Optimizing business processes replacing “doing things because that’s the way they’ve always been done’ mentality.
- Implementing the change until it becomes ingrained with the business framework.
Reaching operational excellence will result in tangible top line and bottom line results that shareholders can take to the bank.
If you would like to see how your organization measures up on the operational excellence scale, give us a call at 440.667-6749 or contact us by email. We are ready to get you on the path to operational excellence.
